Please ensure you read and understand our clinic policies before booking an appointment with us.

Clinic Policies

New Clients

We are currently not accepting new clients.

Booking Deposits

All appointments will be required pay a booking fee (100% of the treatment value) to reserve your appointment time. Booking fees are NON-REFUNDABLE however may be transferred to another appointment where sufficient notice has been given (see cancellation policy). Your Booking fee may only be transferred ONCE.

Booking fees cannot be used to purchase products, packages or gift vouchers. If you need to change or cancel your appointment you can do so by following the link at the bottom of your appointment confirmation emails. Please ensure you put your bookings in your calendar, it is your responsibility to manage your appointments.

Your booking is NOT CONFIRMED until your deposit has been paid.

For multiple bookings in advance (2+), please email us to avoid multiple deposits.

Booking fees cannot be used to purchase products, packages or gift vouchers. If you need to change or cancel your appointment you can do so by following the link at the bottom of your appointment confirmation emails. Please ensure you put your bookings in your calendar, it is your responsibility to manage your appointments.

Cancellation Policy

We require a minimum of 48 hours notice before your treatment time to cancel or reschedule any appointments with us. Changes outside this timeframe must be made online, via phone or email. There is a link to cancel/reschedule your appointments on all your email reminders.

Cancelling or rescheduling less than 48 hours prior to your appointment or failing to attend an appointment ('did not show') will incur a cancellation fee 100% of the treatment value.

If you can no longer make your appointment you may choose to send someone else to fill your appointment time which will not incur a cancellation fee (NOT ELIGIBLE FOR CIT APPOINTMENTS). This must be arranged with SA&Co prior to your treatment. Please let us know via phone call or email if someone else will be attending your appointment.

Your appointment can be rescheduled only ONCE within 4 weeks of the original booking date, otherwise your deposit will be forfeited and a new booking fee will be required. Appointments are subject to availability and in the event where Shannon Ashleigh & Co cannot accomodate your reschedule appointment within this timeframe your booking fee will be forfeited.

Outstanding fees must be paid before any future appointments are booked. Policy applies to all booked appointments including but not limited to; packages, gift vouchers, memberships, subscriptions and complimentary services. Where these appointments are cancelled the value of the service will be required to be paid, a minimum of $50 will be charged for complimentary services.

 
We appreciate your respect and understanding when enforcing this policy

Illness/suspected illness Policy

If you are unwell we ask that you call or email us soon as you are able to reschedule your appointment. If your cancellation/amendment is within our 48hr cancellation policy window, your deposit will be forfeited and our cancellation policy will apply. Any balances will be payable before any future appointments are booked.

If you attend an appointment while you are unwell you will be refused
service and will be liable for 100% off your scheduled appointment cost.

As per our cancellation policy if you can no longer make your appointment due to illness or suspected illness you may choose to send someone else to fill your appointment time which will not incur a cancellation fee (NOT ELIGIBLE FOR CIT APPOINTMENTS). This must be arranged with SA&Co prior to your treatment. Please let us know via phone call or email if someone else will be attending your appointment.

Late arrivals

Please arrive to your appointment on time. If you are late for your appointment your treatment will need to be adjusted accordingly.

Arriving more than 10 minutes late to an appointment will be marked as 'no show' and the cancellation policy will apply.

We ask that you contact us by phone if you expect to be late.

Treatment contraindications

You must wait at least two weeks after having your last COVID vaccination or any injectables treatment (including botox and fillers) before your facial or Qi treatment.

CIT requires 4 weeks after any vaccine before it can be performed. If your appt is booked within this timeframe is it recommended to reschedule to accommodate this wait period.

Payment

Products must be paid for at the time of ordering, purchase or before collecting. We accept credit/debit/eftpos card/afterpay.

All paywave, credit and afterpay transaction will incur a fee of 2.5%.

Our booking software uses secure card capture to streamline payments and ensure ease of checkout. Any payments, including outstanding balances, will be charged to your card on file. All clients must have a card on file to attend their appointment. Removal of your card may result in any existing appointments being cancelled, where applicable our cancellation policy will apply.


Unpaid invoices will incur cumulative interest of 3% after every 7 days from date of invoice that the invoice remains unpaid.

Parking

Please park up the driveway.

By booking an appointment with us you confirm you have accepted our clinic polices.