Clinic Policies

Please ensure you have read and understood our policies before booking an appointment with us. All our policies can be found on our website and a link is available at the bottom on your confirmation emails.

New clients:

Welcome to your healthiest skin yet! We do things a little differently here and don't offer one-off quick fixes (cause guess what? They don't work!). We want to help you achieve long term, sustainable skin health and the confidence to be your best self. Therefore all new clients must first book a Skin Consultation before booking a treatment with us. If you have any questions at all please email us!

Bookings:

All appointments will require a minimum 40% deposit to reserve your appointment time. Deposits are non-refundable but can be transferred to another appointment where sufficient time has been given. Bookings must be made online, or in clinic with any deposits payable at time of booking. Please don’t be offended by this change, this is a policy we are implementing to all clients. For multiple bookings in advance (2+), please email us directly to avoid multiple booking fees. If you need to change or cancel your appointment you can do so by following the link at the bottom of your appointment confirmation emails. Please ensure you put your bookings in your calendar, it is your responsibility to manage your appointments.

COVID19 + your appointment:

While in RED Traffic light system all clients must be fully vaccinated to attend their appointment with us.

Please ensure you have completed the wait period of at least two weeks after each vaccination before attending your appointment.

What to do at your appointment:

  • Wear your mask when arriving to the clinic.
  • Scan in using the contact tracing QR code.
  • Have your vaccination passport ready to scan.
  • Use the hand sanitiser at the reception desk.
  • Wear your mask when leaving the clinic.

Your mask can be removed once in the treatment room. Your therapist is fully vaccinated and will be wearing a P2 or equivalent face mask.

If you arrive early to your appointment please wait in your car until your appointment time, we are trying to reduce cross over between clients as much as possible. If you do arrive early you may text us and we may be able to see you earlier.

COVID19 + close contacts:

As per the govt recommendations please stay home if you are unwell, are symptomatic or are deemed a close contact.

You cannot attend your appointment if you:

  • Have tested positive for COVID19.
  • Are a close contact.
  • Are unwell and showing symptoms.
  • Have symptoms and are awaiting a test result.
  • Have been advised by the govt to self-isolate.


You can attend your appointment if you:

  • Are not a close contact who has been told to self isolate.
  • Are not symptomatic and are feeling well.


For official information regarding what is classified as a close contact please go to:
COVID19: Information for close contacts

If you cannot attend your appointment from the reasons mentioned above please get in contact with us as soon as possible.

Payments:

We are phasing out bank transfer to streamline reconciliation. Payment will be required at the time of your appointment. We have cash, eftpos, credit card and Humm payment facilities available (Humm requires pre-approval via their website).

Client forms:

Any consent, health and other necessary forms will need to be completed BEFORE your appointment with us. A link will be sent with your text reminder for you to complete any relevant forms. These forms will be sent 72 hours before your appointment to allow ample time to reschedule if required. Please ensure these are completed at least 48 hours prior to your appointment with us. If you have not completed the forms at least 48 hours before your treatment time, your appointment may be cancelled and cancellation fees will apply. If you have trouble accessing your forms or need any assistance please email or phone us.

Forms can also be found by logging in here: Client login
However these will only show 48 hours prior to your appointment.

Cancellation Policy:

We require a minimum of 48 hours notice before your treatment time to cancel or reschedule any appointments with us. Changes outside this timeframe must be made online, via phone or email.

There is a link to cancel/reschedule your appointments on all your email reminders.

Cancelling or rescheduling less than 48 hours prior to your appointment will incur a cancellation fee 50% of the treatment value.

Cancelling or rescheduling less than 24 hours or failing to attend an appointment will incur a cancellation fee 100% of the treatment value.

If you can no longer make your appointment you may choose to send someone else to fill your appointment time which will not incur a cancellation fee. Please let us know via phone call if someone else will be attending your appointment.

Cancellation policy may not apply if government regulations mean you cannot attend your appointment.

Late arrival policy:

Please arrive to your appointment on time. If you are late for your appointment your treatment will need to be adjusted accordingly. Arriving more than 12 minutes late to an appointment will be marked as 'did not attend' and the cancellation policy will apply. We ask that you contact us by phone call if you expect to be late.

Parking:

There is ample street parking available.